Brookleigh Beauty and Spa

After reading everyone else’s reviews, I wondered if it was the same place.Treatment rooms were not what i expected. Therapist didnt even introduce herself.Was told “just” having a Facial so remove top part of my clothing and lay down and place a towel over myself..No where to hang my cloths or put my bag, just left on the floor with my top draped over it.Towel wasn’t even long enough to cover my feet.I got wrapped up in a blanket that didn’t even feel like it covered me. I am not a fuller figured person, I’m average height and weight....No explanation of treatment, i did say i was there to relax, however, i had product dropped into my ear during application, a quick 5 min scalp massage whilst the mask was on, if thats what you call it, running a probe tip comb through my hair then rubbing my scalp...???When the treatment had finished i was to meet the therapist in reception thinking i was going to sit with my beverage, but two women where there so i was ushered outside into the cold, sat in an area that was dirty, extension cords left laying around (work Safe issue ), therapist went back inside, i waited for about 15 minutes waiting for her to return......Nothing.Got up went back inside cause i was cold....no one in sight....both beauty rooms doors open, no therapists around, waited another 5 mins - no one came so i left...I didnt know if the $150 gift certificate covered my “treatment” or if I owed anything more - ( this was given to me as a gift for my birthday) feel like it was a total waste.....Getting to book the appointment was about the only positive thing i can say, speaking with Jackie she was very helpful....Very disappointed, i have only been to one other day spa and that was Keisha in The Vines and they actually treated me as if i was the most important client they had that day.Sorry ladies bitterly disappointed.

got a $250 voucher as a gift and used it on a mini facial, mani pedi & brow wax/tint. the pedi was no where near the quality you'd get from a place in a shopping centre despite being twice the price... she didn't even scrub my skin. I decided not to bother with the mani. after the bright eyes treatment my brows and lashes looked exactly the same. I've got $45 left to spend but wouldn't use it on any of those treatments. just glad I didn't spend my own money.

Thank you Brookleigh Spa! I spent majority of the day being pampered and can’t recommend this place enough! A great experience and just what I needed! Thank you!

I came into Brookleigh this week and wow what an experience. The grounds and property are beautiful, and the decor, smells and vibe in the spa have all had an incredible attention to detail. I had a package that included a massage, scrub & facial and followed by a grazing box in the gardens. My service started about 20 minutes late, and I assume this was due to a staff member being unavailable as they swapped half way through my massage. The first half on my back was quite soft, more of a relaxing back rub than feeling like my muscles or fascia were getting any release. My second masseuse Elaine finished my massage and applied better pressure, so a shame I didn’t have her for the whole service as I like a strong massage. My facial was incredible, and I loved the incorporation of essential oils into both my massage and facial. The wine, tea & grazing box was tasty and very generous in serving (I couldn’t finish it) i wasn’t rushed out the door in any way shape or form. The manager checked in at the end of my service to make sure everything was okay. Overall an amazing experience.

Beautiful setting for a really enjoyable and relaxing experience. Would highly recommend the half day package. Great way to pamper that special someone.

We booked the ladies day package for our pre-wedding celebrations and to say we were disappointed would be an understatement. First off, trying to actually make the booking to begin with was a mission. Left several messages on their voicemail and after numerous emails, finally got a response! Due to circumstances beyond their control, they had to cancel our Saturday booking and could only then fit us in on a week day. We took days off work to accommodate this. Then they forgot to book one of us in and I was made to feel like I had made the mistake. Eventually got to the venue. It was beautiful. However, Thankfully we didn’t feel like a swim as the pool wasn’t clean and cobwebs were everywhere!! The massage (despite us requesting medium pressure) was hardly even a massage. We basically paid for someone to lightly rub oil on our bodies. Didn’t even ask if the pressure was ok or wipe the oil off with a towel. Instead we were just told we could wipe it off ourselves and offfered us a cold damp towel. To top it off, we walk out of our treatment to be greeted by an eftpos machine in our face. Then as we were leaving the establishment, were questioned “have you all paid??” not a “thanks for coming ladies, hope you enjoyed your treatments” that was the icing on the cake. Unbelievable, rude, rushed and definitely did NOT leave feeling relaxed. Will not be returning any time soon and will not recommend! Some advice, Treat ALL your guests (even those that may not be staying at the venue) with respect and communicate internally! Would save a lot of embarrassment and these negative reviews!

Having tried out a few of the top end day spas, I really can't give this more than three stars. The attention to detail is really not there, for example the music that was playing kept getting stuck and the CD had to get moved on or changed,. It was really just your average day spa, nothing special and it's a very long way to go. We had some food and two cold" drinks afterward but neither were chilled

Had a massage and facial. Was nice and professional. The grounds are beautiful to wonder around. Team were comforting and professional. Sometimes I do not like salons because staff can be quite annoying and talk to much or try and make you purchase more services/products this is not an issue at brookleigh at all.

What a beautiful place! I will definitely be coming back to this one. The lady was so helpful with my skin concerns and I could tell she was very experienced. The rest of the staff were so friendly and hospitable, the property was absolutely gorgeous and I just love being in the swan valley. I felt like I'd been on holiday for half a day, couldn't be more impressed!

Wonderful facial, beautiful decor and surrounds.